Shipping policy

Here is a professional, clear, and comprehensive shipping policy tailored for The Lunar Stitch. It balances a welcoming, brand-aligned tone with the precise legal and operational boundaries you need to protect your business.

The Lunar Stitch | Shipping Policy

Thank you for supporting The Lunar Stitch! Because our items are carefully handcrafted, we pour time, love, and a little bit of magic into every single package. Please review our shipping practices below.

1. Processing & Production Times

 Ready-to-Ship Items: Orders for pre-made items are processed and shipped within 3 to 5 business days.

 Made-to-Order & Custom Items: Because custom creations take time to craft by hand, please allow 2 to 3 weeks for production before your item ships.

 Note: Business days do not include weekends or holidays. If your order contains both ready-to-ship and custom items, the entire order will ship together once the custom item is complete.

2. Shipping Rates & Delivery Estimates

We ship via [Insert Carrier, e.g., USPS / FedEx / UPS]. Shipping charges for your order will be calculated and displayed at checkout based on weight and destination.

4. Customs, Duties, and Taxes (International Shipping)

 Option A (If you ship internationally): The Lunar Stitch ships worldwide. However, we are not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

 Option B (If you only ship domestically): At this time, we only ship to addresses within the [Insert Country, e.g., United States]. We hope to expand to international shipping in the future!

5. Lost, Damaged, or Stolen Packages

The Lunar Stitch is not liable for products damaged or lost during transit.

 If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 We highly recommend ensuring your shipping address is secure. We are not responsible for packages marked "Delivered" by the carrier that are subsequently stolen.

6. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. If you notice an error, contact us immediately at [Insert Support Email]. If the item has already shipped, we cannot change the destination. If the package is returned to us due to an incorrect address provided by the customer, you will be responsible for the additional shipping costs to reship the item.

Questions?

If you have any questions about your order or our shipping practices, please reach out to us at [thelunarstitch1@gmail.com]—we are always happy to help!